1) How can I contact your customer service team?
For customer service inquiries only, please mail firstname.lastname@example.org
2) I emailed your customer service team. When will I receive a response?
Our customer service team aims to respond to all E-mails within 24-48 hours.
3) How long will Shipping take?
Please allow 1-2 days for us to process your order. After being processed, all orders will be shipped out.
Canadian orders – 3-6 business days
United States orders – 5-8 business days
International – 15-20 business days
NOTE: If you choose No Tracking at check out, we are not responsible for lost packages. We will not provide a refund if the package is lost or not delivered. Please remember the risk of losing your package prior to selecting the non-tracking shipping option.
4) Do you offer Returns and Refunds?
Yes, Please check our Product Return and Refund Policy to know more.
5) What if I receive a damaged product?
Please mail email@example.com with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.
6) Will customs and taxes be included in the product price?
Extra charges like Import tax, duties and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details.
7) Do you offer discounts and promotions?
Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.
8) Why hasn't my tracking status been updated?
Don’t fret! Your tracking status may take 24hrs to update from pre-shipment status.
9) Is it possible to change or cancel an order?
Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.
10) What payment gateways do you provide?
We have partnered up with MasterCard, Visa, PayPal, Apple Pay, Amex, etc.